- tarun.helios@gmail.com
- +91 9811510977
– Orders are processed after confirmation of payment.
– Customized, imported, or specially configured equipment will be processed as per procurement/manufacturing timelines.
– Delivery timelines may vary depending on product availability and location.
– Customers must inspect the product at the time of delivery.
Customers must report transit damage immediately upon receipt of the product with:
– Delivery receipt details
– Clear photographs/videos
Equipment will be inspected by authorized service personnel before approval of replacement.
If an incorrect product is supplied, replacement will be arranged at no additional cost after
verification.
– Orders cancelled after dispatch will attract logistics charges (both sides).
– Delays due to import restrictions, regulatory changes, logistics disruptions, or natural calamities
will not qualify for refund claims.
Equipment is deemed accepted upon successful installation and demonstration. Post-installation returns are generally not permitted except for verified manufacturing defects covered under warranty.
All shipping-related disputes shall be subject to Delhi jurisdiction.
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