Refund & Cancellation Policy – Helios Health Care

Refund & Cancellation Policy

Orders may be cancelled within 48 hours of order confirmation without any cancellation charges.

Any advance payment made will be refunded after deducting applicable banking or transaction charges.
Orders cancelled after dispatch will attract. Logistics charges (both ways).

Orders for customized, imported, or specially configured equipment cannot be cancelled once procurement or manufacturing has begun.

Refund Policy

Refunds are applicable only under the following conditions:
Customers must report transit damage on receipt of product with following evidences –
Delivery receipt details
Photographs/videos
- Equipment will be inspected by authorized service personnel.
- Replacement owill be processed after verification.
- If an incorrect product is supplied, replacement will be arranged at no additional cost.
- Refund may be issued if replacement is not feasible.

Return Conditions

Returned equipment must:
- Be unused and in original condition
- Include original packaging, accessories, manuals, and invoices
- Not be installed, modified, or damaged due to improper handling
Products failing inspection will not qualify for refund.

Installation & Acceptance

- Equipment is deemed accepted upon successful installation and demonstration.
- Post-installation returns are generally not permitted, except in verified manufacturing defects covered under warranty.

Refund Processing Timeline

Equipment is deemed accepted upon successful installation and demonstration.
Post-installation returns are generally not permitted, except in verified manufacturing defects covered under warranty.

Non-Refundable Items

The following are non-refundable:
- Consumables and disposable dental products
- Opened sterile items
- Software licenses and activated digital systems
Special import orders

Warranty Claims

Manufacturing defects after installation will be handled under the standard warranty policy, not refund policy.

Force Majeure

Delays or cancellations caused by events beyond control (import restrictions, regulatory changes, logistics disruptions, natural calamities) shall not qualify for refund claims.

Policy Acceptance

Placing an order confirms acceptance of this Refund & Cancellation Policy.
Any dispute is subject of Delhi Jurisdiction.

Your Trusted Partner in Dental Excellence

Quick Link

Policy Links

Contact Us

+91 9811510977

tarun.helios@gmail.com

G-35, Vishwakarma Colony Opp. Jain Mandir, Prahladpur, New Delhi – 110044

Copyright © 2026 All Rights Reserved by Gotech Digi